FAQ

What is a limited edition print?

Artwxrk editions are museum quality prints produced in limited pre-set quantities. All of our editions are printed on archival paper and inks to ensure our prints meet the highest industry standards for quality and longevity.

What happens when an edition is sold out?

We only produce an edition once, so once it's sold out it'll never be available again.

How do I safely handle my edition?

Once you receive your artwork, delicately unroll your print from the shipping tube and store in a safe place where the print won't fold or rip. We recommend you store your print flat and frame your print as soon as possible to avoid damage.

Do you offer framing?

Yes! We offer a range custom framing with all our editions. Pricing is based on the size of the artwork and can be added in the individual product page.

Is the artwork signed?

Every Artwxrk edition is accompanied by a Certificate of Authenticity (COA) that's numbered and signed by the artist. The COA verifies that your print is a certified museum quality Artwxrk edition and allows the artist to "sign" the artwork without compromising the work's composition.


Printing & Framing

What materials are used for printing?

We exclusively print on Hahnemühle fine art paper using Epson UltraChrome K3 and HDR archival inks. All of our editions are produced to last 100+ years.

What materials are used for framing?

We exclusively use Larson-Juhl frame mouldings for our optional framing options. For the frame's glass, we use UV-filtering plexiglass which is lightweight, scratch-resistant, and shatter-resistant. Every frame comes with the necessary hardware and instructions to hang your print.

What materials are used for the Certificate of Authenticity (COA)?

Our COAs are made with Mohawk Superfine paper which is hand-signed by the artist using a Pigma Micron archival ink pen.


Payments

What payment methods do we accept?

We accept American Express, Discover, Mastercard, and Visa.

Is my information secure?

Our entire site is run over SSL (Secure Socket Layer) so all your information is secure under 128 bit SSL encryption. For payment processing we're PCI-DSS (Payment Card Industry Data Security Standard) compliant which means sensitive card data is never handled by us. It goes directly to the our payment processor’s servers and we never have access to your card information.

Can I pay with Paypal?

Paypal is available as a payment option at checkout.

Can I pay with Apple Pay?

We accept Apple Pay payments if you have a compatible iOS device.


Shipping & Packaging

How much is shipping?

For framed and unframed orders we charge flat shipping rates which varies by location.

United States: $10
Canada: $40
Europe: $65
Asia: $65
Australia: $75
Caribbean: $55

When will my order ship?

All framed and unframed orders will ship within 3 business days.

How is my order shipped?

All orders will be shipped through FedEx.

How is my order packaged?

Unframed prints will be shipped in a tube and framed prints will be shipped in a box. The certificate of authenticity is shipped separately from the print. 

How can I track my order?

As soon as your order is shipped, we'll send you a tracking number so you can see where your print is every step of the way.

Do you ship internationally?

Yes, we ship worldwide through FedEx. International orders may be subject to customs duties, which are set by the government of the destination country. We cannot discount customs duties or reimburse you for these costs.

How is the Certificate of Authenticity shipped?

The Certificate of Authenticity is shipped separately in an envelope.

Returns

What is Artwxrk's return policy?

We back every purchase with a 30-day money-back guarantee. As long as we receive both the artwork and Certificate of Authenticity (COA) in their original condition you'll be refunded the full transaction amount.

Can I modify or cancel my order?

Please contact support within 24 hours after the order was placed for modifications and cancelations.